FAQ
Do you accept returns?
All of our items are made to order, and our manufacturers are dedicated to addressing any issues related to damage or manufacturing defects promptly. However, we are unable to accommodate replacements for orders with incorrect color or size specifications. We understand that ordering the wrong color or size can be disappointing, but allowing replacements would result in a significant accumulation of custom returned orders, which would have a detrimental financial impact on us as small business owners. By absorbing the costs of customers ordering the wrong color or size, we would be unable to sustain our business operations effectively.
If you have received an incorrect, damaged, or defective order, please see more about returns when you explore our Returns page.
What are the care instructions for your tees and sweatshirts?
To keep your design as beautiful as possible, we recommend washing the garment inside out on the gentle cycle with cold or lukewarm water with mild detergent. You can either tumble dry low or line dry. Do not dry clean or use bleach.
Where do you ship and what countries are included in the shipping area?
NURSEESS is based in Hong Kong，and currently operates in the United States, Australia, the United Kingdom, Ireland and Canada.
How can I find the right size?
We use unisex apparel, which may differ from your usual size. The best way to check the right size for you is to get one of your favorite, best-fitting t-shirts (or sweatshirt), lay it down flat, and measure it as shown in the size chart provided in the listing. If you're still unsure about sizing, please contact us at support@nurseess.com.
Why does the order tracking page show that my package has been delivered, but it has not actually been delivered?
In very rare cases, the carrier may mark your items as delivered when they have not yet reached your destination. If this happens, please allow 2 full business days to see if your package arrives.Depending on the shipping provider used, please provide your local post office or UPS with your tracking number so that they may assist in finding your package before reaching out to us.
Additionally, we recommend checking with your neighbors as carriers sometimes accidentally deliver to the wrong address. If you live in an apartment or condominium, please also inquire at the front desk.
Can I change my order after placing it?
We will process your orders promptly. If you email us at support@nurseess.com for any product adjustments or address changes within about two hours after placing your order, we will do our best to accommodate them. Once your order is shipped, we will be unable to make any changes.
Hi When will I receive my package?And How to check the status of my package?
Our delivery timeframe is 10-15 business days (depending on your location). To check the status of your order, please visit Order Tracking. You will need your order number and the email address you provided to us when placing your order or you can simply enter the tracking number to check